FAQs

Your order will be shipped within 5 business days unless otherwise notified in the case of pre-orders.

Delivery time depends on different shipping methods.

• Express shipping: Usually within-3-7 business days.

• Standard shipping: Usually within 7-15 business days after shipment.

Delivery can take longer during peak periods or if your parcel is being checked by customs.

While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

If your order has not shipped yet, contact our customer service team at marley@floofandco.ca with the order number to change the shipping address.

If your order has already shipped ,we are sorry but the shipping address can not be changed.

If your order has not shipped yet, please contact our customer service team at marley@floofandco.ca with the order number about the change/cancellation.

Orders that have already been shipped , we are sorry but the the order can't be changed/canceled.